TRANSPORTATION ASSISTANT (PASSENGER)

Summary

Click on "Learn more about this agency" button below to view Eligibilities being considered and other IMPORTANT information. The primary purpose of this position is: to provide passenger travel services supporting all DOD sponsored travelers seeking travel through the Air Mobility Command (AMC) passenger terminal to CONUS and overseas locations.

Duties

• Performs a full range of passenger transportation duty services. Determines passenger travel eligibility using DoD guidance for Air Transportation Eligibility and the DoD Foreign Clearance Guide (FCG). Performs personnel and baggage screening services. Individuals and their baggage are screened for prohibited items using the available X-ray and magnetometer equipment to meet all DOD Passenger Terminal Force Protection requirements, Federal Aviation Administration (FAA), Federal Aviation Regulations (FAR), Transportation Security Administration (TSA), Department of Transportation (DOT), International Air Transportation Association (IATA) and AMC regulations. Provides information related to passenger movement. Provides information related to passenger movement reports for submission to HQ AMC and other intermediate headquarters and/or organizations. Reviews and monitors all actions taken by flight/shift personnel to ensure accuracy and adherence to established procedures and compliance with applicable regulations and guidelines. Ensures the space available register is properly maintained and printed every other day for the passenger awareness. Performs Special Category/Unique Passenger Processing Procedures. Provides specialized services when processing these categories of passengers IAW DTR for passenger movement and DOD guidance for air transportation eligibility. Additionally, coordinates with installation Protocol Office to ensure proper entitlements, honors, or accords are supported when required. Special category/unique passengers include the following: (1) Distinguished Visitor (DV) who are senior officers (0-6 or GS-15 and above) or senior officials; (2) Blue Bark travelers are active duty members or U.S. citizen employees of the DoD or their dependents, traveling in connection with the death of a service member, civilian employee, or dependent; (3) Human Remains Escort; (4) Coin Assist (defined as passenger who are dependents whose sponsors are missing in action, prisoners of war, or as otherwise designated by DoD); (5) Medal of Honor Recipients; (6) Next of Kin of Very Seriously Ill; (7) Wounded Warrior Travel; (8) Deportees (passengers who fail to meet border clearance requirements); (9) Stowaways (unauthorized persons aboard an aircraft not listed on the passenger manifest); (10) Passengers with Disabilities; (11) Movement of Large-Bodied Passengers; (12) Prisoners and Guards.

Qualifications

Conditions of Employment Continued: This is a Mission Essential (ME) position performing a Mission Critical Function (MCF) which must continue uninterrupted after the occurrence of an emergency and continued through full resumption of all functions. IAW, DoDI 3020-42, Defense Continuity Programs. This position has been designated by the Air Force as a Testing Designated Position (TDP) under the Air Force Civilian Drug Demand Reduction Program. Employee must pass initial and periodic short notice drug testing. Illegal drug use by employees in sensitive positions presents a clear threat to the mission of the Air Force, national security, and public safety. In order to qualify, you must meet the specialized experience requirements described in the Office of Personnel Management (OPM) Qualification Standards for General Schedule Positions, Clerical and Administrative Support Positions, Transportation Clerk and Assistant Series 2102. SPECIALIZED EXPERIENCE: Applicants must have at least one (1) year of specialized experience at the next lower grade GS-05, or equivalent in other pay systems. Examples of specialized experience includes; Knowledge of an extensive body of transportation rules, procedures, or operations governing entitlements and documentation requirements for domestic or foreign travel to perform a wide variety of interrelated or nonstandard procedural assignments and resolve a wide range of problems pertaining to official government travel. Knowledge of extensive and diverse regulations governing a wide variety of types of passenger travel to make arrangements, provide advice, or perform other work that requires authoritative procedural knowledge of various different travel policies or laws. Knowledge of transportation instructions and regulations that relate to the movement of personnel using a wide range of different methods of travel. Ability to communicate effectively in English, both orally and in writing. FEDERAL TIME-IN-GRADE (TIG) REQUIREMENT FOR GENERAL SCHEDULE (GS) POSITIONS: Merit promotion applicants must meet applicable time--in-grade requirements to be considered eligible. One year at the GS-05 level is required to meet the time-in-grade requirements for the GS-06 level. TIG applies if you are in a current GS position or held a GS position within the previous 52 weeks. NOTE: Applicants applying as VEOA candidates who are current GS civil service employees or are prior GS civil service employees within the past 52 weeks must also meet time-in-grade requirements. KNOWLEDGE, SKILLS AND ABILITIES (KSAs): Your qualifications will be evaluated on the basis of your level of knowledge, skills, abilities and/or competencies in the following areas: 1. Knowledge of an extensive body of transportation regulations, methods, and practices to perform a wide variety of travel assignments and resolve conflicts and problems. 2. Knowledge of transportation entitlements and documentation requirements for foreign and domestic relocation travel for DoD military/civilian personnel and their dependents in accordance with the Joint Travel Regulation (JTR). 3. Knowledge of a variety of types of passenger travel to arrange commercial, government owned, or contracted domestic and foreign travel. 4. Knowledge of passenger service center protocols and procedures. 5. Skill in retrieval of a variety of passenger travel data regarding recurring travel-related problems. 6. Ability to properly prepare documents in accordance with established policies, and the JTR. PART-TIME OR UNPAID EXPERIENCE: Credit will be given for appropriate unpaid and or part-time work. You must clearly identify the duties and responsibilities in each position held and the total number of hours per week. VOLUNTEER WORK EXPERIENCE: Refers to paid and unpaid experience, including volunteer work done through National Service Programs (i.e., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student and social). Volunteer work helps build critical competencies, knowledge and skills that can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.