Track and Trace Specialist

Job Description

Position Overview

The OP8 Track & Trace Specialist is responsible for monitoring and managing customer freight within our OP8 service division. OP8 serves as a broad, high-visibility freight solution supporting a wide variety of customer requirements and shipment types. This role provides critical shipment oversight, customer communication, portal management, and operational support to ensure freight moves efficiently and customers receive timely, accurate updates.

The ideal candidate is highly organized, detail-oriented, and thrives in a fast-paced environment where proactive communication and problem-solving are essential. This position plays a key role in maintaining service excellence by monitoring freight activity, updating customer portals, responding to customer requests, and ensuring accurate shipment documentation.

Primary Responsibilities

• Monitor and track freight movements utilizing various transportation and visibility platforms.
• Provide detailed shipment updates within Circle Logistics' TMS and customer systems.
• Manage customer communications through email, phone, and other communication channels.
• Update and maintain customer portals with accurate shipment information and milestone updates.
• Proactively identify potential service issues and communicate delays, exceptions, or concerns to internal teams and customers.
• Maintain accurate shipment records including pickup and delivery times, reference numbers, trailer information, and customer-specific requirements.
• Initiate and document check calls with carriers and drivers to ensure shipment visibility and service compliance.
• Coordinate with internal operations, customer service, and sales teams to resolve shipment issues and provide solutions.
• Review shipment documentation for accuracy and completeness.
• Utilize reporting tools and operational dashboards to support customer and management requests.
• Manage multiple customer requirements simultaneously while maintaining a high level of accuracy and responsiveness.
• Ensure timely communication and follow-up on all assigned freight.
• Perform additional duties and responsibilities as assigned.

Training Schedule (2-3 weeks)

Monday - Friday 7:00 am to 4:00 pm

Normal Schedule

Monday - Friday 6:00 am to 3:00 pm

Qualifications

• High School Diploma, GED, or equivalent experience required.
• Previous experience in customer service, logistics, dispatching, transportation, operations, or related fields preferred.
• Strong written and verbal communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Detail-oriented with excellent organizational and time-management skills.
• Strong problem-solving and critical-thinking abilities.
• Comfortable learning and utilizing transportation management systems (TMS), customer portals, and various software platforms.
• Proficiency with Microsoft Office and Google Workspace.
• Ability to work independently while collaborating effectively with cross-functional teams.
• Professional demeanor, strong work ethic, reliability, and positive attitude.

Additional Information

This role offers a clear path into Carrier Sales or Account Management, providing hands-on experience in both operational execution and revenue-driving activities within the business.