Operations Representative

Job Description

This is a Mid-Shift role working onsite Monday - Friday, 2pm - 10:30pm. 

Key Responsibilities

• Freight Operations & Execution

  • Support the coordination and execution of shipments from pickup through delivery

  • Monitor load progress and communicate updates, delays, or issues as needed

  • Assist in resolving service issues quickly and professionally

• Systems & Process Management

  • Enter and update load details in internal systems (including Transport Pro)

  • Maintain accuracy across customer portals and tracking tools

  • Ensure all shipment documentation is complete and organized

• Communication & Collaboration

  • Communicate with carriers, drivers, and internal teams to ensure smooth execution

  • Partner with Carrier Sales and Account Management to support customer needs

  • Provide timely, clear updates to all stakeholders

• Carrier Sales Exposure & Development

  • Learn how to bid on spot freight and understand market pricing

  • Assist in sourcing and vetting carriers to cover loads

  • Gain exposure to rate negotiation and carrier relationship management

  • Develop knowledge of freight lanes, capacity, and market trends

Qualifications

Qualifications

• High school diploma or equivalent required; associate’s degree preferred

• Strong attention to detail and organizational skills

• Ability to multitask in a fast-paced environment

• Excellent written and verbal communication skills

• Proficiency in Google Suite and 

• Strong work ethic, dependability, and team-oriented mindset

Additional Information

This role offers a clear path into Carrier Sales or Account Management, providing hands-on experience in both operational execution and revenue-driving activities within the business.