Ocean Customer Service Agent

Job Description

Scope of Position

Ensure timely and accurate movement of freight and information, while providing exceptional customer service within the Ocean Department.

Major Duties and Responsibilities

• Operations/Industry Knowledge
• Customer Service
• Vendor Relations
• Procedure and Productivity Standards Adherence
• Accounting
• Accurate and Timely Billing
• Self Development
• Understand department process flow, looking for best practices to improve operational efficiency and productivity
• Overseas communications, timely responses to emails and requests (internal and external)
• Escalation of problems to Management when necessary

Qualifications

• Bachelor's degree preferred.
• 6 months experience in Ocean Import
• Effective interpersonal skills.?
• Good computer skills (Excel, Word, PowerPoint)
• Attention to Detail
• Fluent in English

Reporting Structure

• Ocean Lead Agent, Supervisor and Manager

Additional Information

Expeditors offers excellent benefits:

• Paid Vacation, Holiday, Sick Time
• Health Plan: Medical
• Life Insurance
• Employee Stock Purchase Plan
• Training and Personnel Development Program
• Growth opportunities within the company
• Employee Referral Program Bonus