Manager, Ocean Import & Supply Chain Services

Job Description

Major Duties and Responsibilities

Develop People

• Recruit, coach, and develop team members.
• Conduct regular one-on-one meetings and performance reviews.
• Create development plans and succession plans.
• Build leadership depth and identify future leaders.
• Foster an environment focused on collaboration, accountability, and continuous improvement.

Drive Customer Success

• Ensure customer SOPs are accurate and maintained.
• Oversee service delivery and escalation management.
• Partner with customers to improve visibility, execution, and supply chain performance.
• Build long-term strategic relationships with key accounts

Lead Operations

• Manage Ocean Import, Order Management, and Delivery Management teams.
• Ensure operational excellence and compliance with company standards.
• Drive process improvement and productivity initiatives.
• Monitor operational performance metrics and customer service levels.
• Support the implementation and transition of new customer business.
• Maintain accurate shipment visibility and milestone reporting.

Grow the Business

• Partner with district sales and account management teams to identify growth opportunities.
• Support customer presentations, proposals, and solution design efforts.
• Develop strong relationships with customers, carriers, transportation providers, and internal network partners.
• Act as a subject matter expert for Ocean Import and Supply Chain Services solutions.

Lead Financial Performance

• Manage departmental revenue and expense performance.
• Review profitability, productivity, and customer growth trends.
• Participate in budgeting and forecasting activities.
• Ensure accurate financial reporting and billing processes.

Qualifications

Required

• 5+ years of international logistics or supply chain experience.
• Leadership experience managing teams and developing employees.
• Strong understanding of ocean freight operations.
• Financial and business acumen.
• Excellent communication and relationship-building skills.
• Strong analytical and problem-solving capability.

Preferred

• Experience managing Order Management or Supply Chain Services programs.
• Experience with transportation or delivery management operations.
• Experience in customer implementation and account growth initiatives.
• Experience leading cross-functional teams.
• Bachelor's degree in Business, Supply Chain, Logistics, or related field.

Additional Information

Pay Range: $48-60k Salary plus Monthly Operational Bonus

Expeditors offers excellent benefits:

• Paid Vacation, Holiday, Sick Time
• Health Plan: Medical
• Life Insurance
• Employee Stock Purchase Plan
• Training and Personnel Development Program
• Growth opportunities within the company
• Employee Referral Program Bonus