Entry-Level Operations Representative

Job Description

**Key Responsibilities**

• **Freight Operations & Execution**
• Jump into the action by coordinating and executing shipments from pickup through delivery
• Keep your finger on the pulse—monitor load progress and share updates, flag delays, or tackle issues head-on
• Be the problem-solver who resolves service hiccups quickly and professionally

• **Systems & Process Management**
• Get hands-on with load details in our internal systems (including Transport Pro)
• Keep everything crystal clear across customer portals and tracking tools—accuracy is your superpower
• Stay organized by ensuring all shipment documentation is complete and ready to go

• **Communication & Collaboration**
• Be the connector! Communicate with carriers, drivers, and internal teams to keep everything running smoothly
• Team up with Carrier Sales and Account Management to support customer needs and celebrate wins together
• Keep everyone in the loop with timely, clear updates that keep stakeholders informed and confident

• **Carrier Sales Exposure & Development**
• Level up your skills by learning how to bid on spot freight and mastering market pricing strategies
• Get involved in sourcing and vetting carriers to cover loads—build your network while you work
• Dive into the exciting world of rate negotiation and carrier relationship management
• Expand your freight knowledge by exploring lanes, capacity trends, and market dynamics

Qualifications

**Qualifications**

• High school diploma or equivalent required; associate's degree preferred (bonus points if you've got one!)
• Sharp eye for detail—you catch what others miss and love keeping things organized
• Multitasking ninja who thrives when juggling multiple priorities in a fast-paced environment
• Communication superstar with excellent written and verbal skills (we're talking clear, confident, and compelling)
• Google Suite proficiency—you know your way around Docs, Sheets, and Gmail like a pro
• Solid work ethic, rock-solid dependability, and a genuine team-player attitude that makes collaboration fun

Additional Information

This role offers a clear path into Carrier Sales or Account Management, providing hands-on experience in both operational execution and revenue-driving activities within the business.