The Outbound Supervisor is responsible for leading a team of DC associates to fulfill eCommerce orders accurately, efficiently, and on time — every single shift. This role owns the daily execution of the outbound workflow: ensuring orders are picked, packed, labeled, and shipped clean to carrier cutoffs without exception. The supervisor is a hands-on leader who sets the pace, drives accountability, solves problems in real time, and builds a team culture centered on quality, urgency, and pride in the work.
This is a first-line supervisory role and an important step in PBD's leadership pipeline. Success in this position means zero missed carrier cuts, clean outbound quality, and a motivated team that consistently meets productivity standards.
Core Responsibilities
Daily Shipping Execution — Ship Clean, Every Day
- Own the daily ship plan: know the order count, volume mix, and carrier cutoff times before the shift begins
- Ensure all orders are picked, packed, labeled, and staged to meet carrier pickup windows without exception
- Monitor wave release progress throughout the shift and adjust staffing or priorities to stay on pace
- Verify manifest accuracy and confirm all outbound shipments are scanned, closed, and staged correctly
- Escalate and resolve any WMS issues (Deposco), label errors, or carrier routing discrepancies before they cause a missed cut
- Confirm end-of-day shipment close-out: no open orders left in a shippable state without resolution
Team Leadership and Workforce Management
- Supervise a team of DC associates in all outbound functions: pick, pack, QC, labeling, and shipping lanes
- Assign associates to work areas and tasks at the start of each shift based on the daily order profile and volume
- Maintain accurate attendance records; address tardiness, absences, and performance gaps in real time
- Provide direct, timely feedback and coaching; document performance observations and escalate to management when appropriate
- Motivate the team with clear communication about goals, priorities, and expectations every shift
- Model the behavior and work ethic you expect from your team — lead from the floor
Quality Control and Order Accuracy
- Enforce packing standards, client-specific routing guides, and order accuracy requirements across the team
- Conduct random pack audits and spot checks throughout the shift to catch errors before orders ship
- Ensure proper packaging materials, inserts, and labeling are used per client specifications
- Identify root causes of quality errors (mis-picks, wrong labels, packaging failures) and implement corrective actions
- Track and report quality metrics to management; participate in continuous improvement efforts
Productivity Monitoring and Reporting
- Monitor hourly pick and pack rates against daily targets; identify team members who are off pace and intervene
- Complete end-of-shift production reports including orders shipped, units processed, and any open issues
- Track associate productivity and provide data to management for performance reviews
- Identify bottlenecks in the workflow (slotting, equipment, staffing, WMS issues) and communicate solutions
Safety, Housekeeping, and Compliance
- Enforce all safety rules, PPE requirements, and DC housekeeping standards in the “B” zone at all times
- Ensure equipment (scanners, carts, packing stations) is in proper working condition; report maintenance needs immediately
- Maintain a clean, organized, and hazard-free work area throughout the shift — not just at the end
- Ensure team compliance with all PBD SOPs and client-specific operational procedures
Communication and Coordination
- Communicate clearly with the Outbound Manager or General Manager at shift start, midday, and shift-end on volume progress and issues
- Coordinate with receiving, inventory, and WMS teams to resolve order holds, inventory shortages, or pick path issues
- Participate in shift handoffs to ensure open issues, priorities, and pending work are communicated to incoming supervisors
- Flag client compliance risks (missed cuts, routing errors, packaging non-conformance) immediately to management
Qualifications
- 1+ year of experience in a warehouse, fulfillment, or distribution environment
- Demonstrated ability to lead and motivate others, even informally (lead associate, trainer, team lead experience counts)
- Strong sense of accountability — you follow through, meet deadlines, and own your results
- Ability to read, communicate, and document clearly in a fast-paced environment
- Comfortable working with warehouse technology: handheld scanners, WMS systems, basic computer functions
- Physical ability to stand, walk, and work on the DC floor for the full duration of the shift
Preferred
- Experience in eCommerce fulfillment operations (small parcel, carrier compliance, parcel manifesting)
- Prior experience using Deposco WMS or similar warehouse management system
- Familiarity with carrier routing requirements (UPS, FedEx, USPS, Amazon) and shipping deadlines
- Experience tracking productivity metrics and communicating results to management
- Associate or Bachelor's degree in Business, Operations, Logistics, or related field — or equivalent experience
Second Shift 2 PM – 10:30 PM; Sunday required
Listing sourced from adp. 3PL Hub does not charge job seekers or employers for this listing. Report a problem: ryan@3plhub.co.
