Data Center Delivery Crew Lead

Job Description

The Crew Lead – Data Center Services is responsible for on-site coordination, supervision, and execution of data center logistics activities. This role ensures safe, efficient, and compliant handling of high-value equipment, including server racks and related infrastructure. The Crew Lead serves as the primary on-site point of contact, overseeing delivery crews, enforcing safety standards, and ensuring adherence to customer-specific requirements and Expeditors’ operational excellence standards.

Key Responsibilities

Crew Coordination & Planning

• Coordinate and schedule delivery crews to ensure timely arrival at data center sites
• Ensure all necessary equipment is available and functional, including PPE, electric pallet jacks, rack lifts, and specialized tools
• Verify team readiness and alignment with job scope prior to site arrival by communicating or creating a clear SOP

On-Site Supervision & Safety

• Act as the on-site lead and primary coordinator at data center facilities
• Enforce strict adherence to safety protocols, customer requirements, and site regulations
• Conduct pre-task briefings and ensure all personnel follow established procedures

Customer Engagement Skills

• Comfortable working in fast-paced, dynamic environments with shifting priorities
• Ability to tailor communication style based on the audience (management, operational, tactical)
• Maintain professionalism, composure, and empathy in all customer interactions
• Experience coordinating across multiple teams – i.e. operations, sales, and service teams   

Freight Handling & Operations

• Oversee loading and unloading of inbound and outbound freight from vehicles and containers
• Manage and verify shipping documentation, ensuring accuracy and completeness
• Support physical handling activities as needed, including:
  • Inspecting cargo
  • Moving pallets and cartons using pallet jacks
  • Assisting with material staging

Quality Control

• Perform detailed quality checks on inbound and outbound shipments
• Verify part numbers, quantities, and overall condition of materials
• Ensure all equipment is received and delivered in pristine condition
• Escalate discrepancies or damage in a timely and professional manner

Data Center Installation Support

• Oversee the unpackaging of equipment while ensuring safety and care standards are maintained
• Lead and assist in the placement and positioning of server racks on the data center floor (as required)
• Ensure all activities align with customer-specific Standard Operating Procedures (SOPs)

Compliance & SOP Adherence

• Follow and enforce customer-specific SOPs and data center protocols
• Maintain high standards of documentation, traceability, and operational compliance

Site Cleanliness & Close-Out

• Oversee and perform post-operation cleanup activities
• Ensure work areas are left clean, organized, and hazard-free
• Support proper disposal of packaging materials in accordance with site guidelines

Qualifications

Experience

• 3+ years of experience in logistics, warehouse operations, or data center services
• Experience leading teams in a high-value, high-compliance environment preferred
• Familiarity with data center operations and white-glove delivery services enhances candidacy
• Prior experience in a customer-facing role
• Direct vendor management experience

Skills & Competencies

• Strong leadership and on-site coordination skills
• Strong SOP development skills based on experience and customer goals
• Detail-oriented with a strong focus on quality and accuracy
• Ability to work in fast-paced, high-pressure environments
• Excellent communication and problem-solving abilities
• Commitment to safety, compliance, and operational excellence

Physical Requirements

• Ability to perform physical tasks, including lifting, bending, and operating material handling equipment
• Comfortable moving pallets and handling equipment using pallet jacks and similar tools
• Ability to work on-site in data center environments for extended periods
• Drive to/from site to site roughly within a 50 mi radius

Additional Information

Expeditors offers excellent benefits:

• Paid Vacation, Holiday, Sick Time
• Health Plan: Medical
• Life Insurance
• Employee Stock Purchase Plan
• Training and Personnel Development Program
• Growth opportunities within the company
• Employee Referral Program Bonus
• Salary $22-$25 per hour