Transcon Inbound Agent

Job Description

Manage the on-time and accurate delivery of inbound Transcon shipments with a sense of urgency. Offer best-in-class customer service to Expeditors customers and network of origin branches.

KEY RESPONSIBILITIES:

People

· Exceed customer expectations by anticipating, understanding, and meeting their needs

· Be proactive and timely to resolve operational challenges, including escalation to management when necessary.

· Build rapport and exhibit empathy and consistency during interactions, to improve customer satisfaction with customers.

· Maintain good relationships with service providers.

Operations

· Track and Trace TRANSCON inbound shipments to ensure on-time delivery.

· Enter data and shipment updates accurately, and timely.

· Manage timely deliveries based on shipment requirements.

· Account for all special handling requirements for value-added services.

· Account for all pertinent shipment documentation.

· Meet KPI standards in accordance with Company and Product procedures.

· Adhere to the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.

Customer

· Access and follow all current customers’ standard operating procedures.

· When necessary, communicate with the consignee professionally and clearly.

· Execute a superior customer service experience.

· Support the transition of new business/updates to existing business.

Finance

· Maintain awareness of market competitive costs.

· Support the audit of local service provider invoices.

· Support the management of overtime, expenses, and cost.

Qualifications

· 6 months to 1-year related experience

· Effective interpersonal skills, including proven verbal and written skills.

· Detailed oriented with ability to manage multiple job functions with minimal supervision

Additional Information

Expeditors offers excellent benefits:

• Paid Vacation, Holiday, Sick Time
• Health Plan: Medical, Prescription Drug, Dental and Vision
• Life and Long Term Disability Insurance
• RRSP Retirement Savings Plan
• Employee Stock Purchase Plan
• Training and Personnel Development Program

Pay range  46,000 CAD to 49,000 CAD per annum