Senior Project Cargo Operations Manager, North America

Job Description

Operational Excellence & Execution

• Lead and promote operational excellence across all North America project cargo activities
• Support branches with complex and high-value project cargo executions
• Ensure consistent application of best practices, compliance standards, and safety protocols
• Drive performance through KPI monitoring, reporting, and corrective action planning

Training & Development

• Design, develop, and deliver project cargo training programs for operations teams and branch personnel
• Increase branch awareness and understanding of project cargo capabilities and procedures
• Mentor and coach operations staff to enhance technical expertise and execution quality

Standardization & Continuous Improvement

• Establish and implement standardized operating procedures (SOPs) across the region
• Identify operational gaps and inefficiencies; develop and execute improvement initiatives
• Lead process optimization efforts to improve productivity, accuracy, and customer satisfaction

Service Provider Management

• Maintain and strengthen relationships with key service providers (carriers, heavy haul, rigging, etc.)
• Conduct annual performance evaluations of vendors to ensure quality and competitiveness
• Identify capability gaps and onboard new service providers to support evolving business needs

Business Development Support

• Partner with commercial and regional teams to support a targeted 15% year-over-year growth in the Americas
• Participate in customer meetings, solution design, and project planning discussions
• Engage in branch sales meetings to align operational capabilities with sales strategies
• Maintain and actively manage a Top 10 target account list within CRM (e.g., Dynamics)

Qualifications

• 8–12+ years of experience in project cargo, heavy-lift, or specialized logistics operations
• Strong technical knowledge of multi-modal project cargo execution (air, ocean, road, rail)
• Proven track record of leading complex logistics projects and driving operational improvements
• Experience in vendor management and strategic sourcing
• Demonstrated ability to deliver training and develop high-performing teams
• Strong commercial acumen with experience supporting business development efforts

Additional Information

All your information will be kept confidential according to EEO guidelines.