Senior Order Management (OM) Agent

Job Description

Major Duties and Responsibilities

• Ensure smooth and timely freight process flow
• Ensure accurate and timely data entry into our operating system
• Track and trace Order Management files
• Ensure timely clearance and delivery of freight to customer for Import shipments
• Ensure documents are sent timely and arrival notices communicated to destination for Export shipments
• Ensure accurate and timely client and vendor billing
• Interact with our customers in arranging their international shipments, meeting customer service standards.
• Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer's policies / requirements.
• Understand department process flow, constantly looking for areas of improved efficiency
• Ensure all customers standard operating procedures are followed and updated in the DLSOP
• Meet KPI standards, as per the company's procedures

Qualifications

• +5 years related experience and/or training; or equivalent combination of education and experience
• Understanding of ocean documentation process a plus
• Pro-active, strong organizational skills
• Good computer skills (Excel, Word, PowerPoint)
• Hazardous Materials certification (preferred)
• Fluent in English and Spanish
• Excellent organizational skills, time management skills in addition to a professional manner  
• Positive and willing to help attitude  
• Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely obtain positive results 
• Exceptional Customer Service Attitude

Additional Information

Expeditors offers excellent benefits:

• Health Plan: Medical
• Employee Stock Purchase Plan evaluation after 1 year of employment
• Training and Personnel Development Program
• Growth opportunities within the company