Road Freight (Transcon) Supervisor

Job Description

Support local Transcon operations, finance, people, service providers and customers with focus on, on-time performance, operational efficiencies, business development, revenue growth and diversification.

Key Responsibilities

• Support the development of of employees via the company standard of 52 training hours a year, and personnel development plans
• Support/work with District Trainer (and peer mentors) to ensure that new hires are properly on-boarded.
• Contribute to the effective daily department meetings with team. Use the workboard to support the operations manager in communicating, delegating assigning and/or completing work among the entire team.
• Engage in effective communication with Transcon department, all other local teams, the Transcon network, service providers, local management and CHQ.
• Support operations manager with department set up.
• Support the management of origin and destination dwell.
• Drive the timely and accurate processing and tracking and tracing of outbound and/or inbound shipments.
• Adhere to company procedures as outlined in OPS, compliance, and productivity standards.
• Build and maintain strong relationships with service providers and customers.
• Attend Transition and Implementation/Account management network calls related to new business as required.
• Drive superior customer service, including monitoring the Transcon workboard to ensure total customer satisfaction.
• Adhere to accurate shipment processing and invoicing per customer tariffs and/or standard operating procedures.
• Take an active role in the transition of new business/updates to existing business. Participate on Transition & Implementation calls and be prepared to support during daily meetings or in the absence of a team member.
• Drive the accurate protection of costs and timely, accurate invoice of customers.
• Support accounts receivable follow up, Draft Payable follow up and the audit of proof of deliveries and service provider invoices.
• Promote compliance with all company policies and regulations.
• Proactively communicate with the team to ensure continuous awareness and understanding of policies and regulations.
• Maintain certifications related to daily work.

Qualifications

**Must have the Right to Work in the UK**

Experience

Six months to one-year related experience and/or training; or equivalent combination of education and experience.

Knowledge, Skills and Behaviours

• A good understanding of Expeditors’ products, services, and systems
• Knowledge of your local and overall domestic freight forwarding market
• Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.
• Proficient Microsoft Office skills (Excel, Word etc.)
• Effective oral and written communication     
• Effective organizational and time management
• Exceptional customer service at all levels
• Exemplify a tone of flexibility and open-mindedness within the department
• Emotional resilience
• Collaborative
• Humble yet driven
• Self-reflecting and open to feedback
• Ability to work with autonomy
• Reliable
• Attentive to detail
• Supportive of change

Additional Information

Expeditors offers excellent benefits:

• Health Plan
• Employee Stock Purchase Plan
• Training and Personnel Development Program
• Employee Referral Program Bonus
• Bike to work scheme