Operations Support Specialist

Summary

Protect your homeland and defend your culture. Join USCIS, America's frontline defense against illegal foreign infiltration and fraud. As an Operations Support Specialist, you will provide a variety of management services essential to the direction and operation of USCIS, assist management in administering policies and procedures, provide advice, guidance, and instruction to managers, supervisors, and employees concerning all administrative programs that include complex and sensitive issues.

Duties

• Organizational Location: This position is located in the Department of Homeland Security, U.S. Citizenship and Immigration Services, within Fairfax VA Field Office and are assigned based on the need of the agency.
• The responsibilities described are for the full performance level. At developmental grade levels, assignments will be of more limited scope performed with less independence, and limited complexity.
• Utilize various software packages (word processing, spreadsheets, databases, etc.) to create, edit, print, and retrieve files. Establish and maintain files and filing systems. Order routine equipment, supplies and services.
• Process or record numerical information. Provide the upkeep and ensure accuracy of a variety of logs and records to support property management or inventory control.
• Communicate verbally with various levels of employees and management in order to obtain and provide information. Develop standard operating procedures (SOPs).
• Check and correct correspondence for grammatical errors and content in such things as reports, meeting minutes, contracts, briefings, etc. Draft memos, transmittal letters, and form letters.
• Prepare draft management reviews or draft management reports.
• Collect, compile, coordinate, and submit information for the preparation of reports. Analyze data and extract information (including from graphs, charts, etc.) to identify problems, significant factors, or trends to assist in decision-making.
• Select, interpret, and apply the proper administrative procedure or technical instruction or manual to perform work.
• Assists others in locating and selecting the proper administrative procedure or technical instruction or manual for others to perform their work. Propose solutions and make recommendations on the basis of information presented.

Qualifications

The qualifications for this position must be met by 11:59 PM (Eastern Time) on 09/18/2026. Current Federal employees must have served 52 weeks at the lower grade or equivalent grade band in the Federal service. The Time-in-Grade requirement must be met by 11:59 PM (Eastern Time) on 09/18/2026. THIS IS A TEMPORARY ASSIGNMENT LASTING MORE THAN A CUMULATIVE TOTAL OF 120 DAYS, NOT TO EXCEED ONE (1) YEAR, BUT MAY BE EXTENDED OR TERMINATED AT THE DISCRETION OF THE HIRING OFFICE. THE SELECTEE WILL RETURN TO THEIR FORMER POSITION OF RECORD OR LIKE POSITION (same grade, full performance level and location), AFTER COMPLETION OF THE TEMPORARY ASSIGNMENT. GS-07: You qualify at the GS-07 level if you possess one (1) year of specialized experience, which is equivalent to at least the GS-05 level in the federal government, that equipped you with the skills needed to successfully perform the duties of the position. You must have experience performing ALL of the following duties: One year of specialized experience equivalent to the GS-5 grade level updating budget data on spreadsheets and compiling data for budget requests. Preparing personnel action requests, tracking promotion eligibility. Collecting and analyzing information related to workflow, office procedures and control systems in support of program evaluations. Facilitate Orientation for new employees. Coordinating office moves and telephone service requirements; monitoring usage of government motor vehicles. Responding to routine questions concerning administrative procedures and requirements and resolving a variety of routine clerical and/or administrative problems OR You may substitute successful completion of one year of fulltime graduate education for the experience required at the GS-07 level. This education must have been obtained from an accredited college or university and demonstrate the skills necessary to do the work of the position. Check with your school to determine how many credit hours comprise a year of graduate education. If that information is not available, use 18 semester or 27 quarter hours. OR You may also substitute superior academic achievement for the experience required at the GS-07 level. You must have completed the requirements for a Bachelor's degree from an accredited college or university with either: (1) class standing in the upper third of a graduating class or major subdivision; or, (2) a grade point average of 3.0 or higher on a 4.0 scale based on four (4) years of education or the final two (2) years; or, (3) a grade point average of 3.5 or higher out of a possible 4.0 based on the average of the required courses completed in the major field or the required courses in the major field completed during the final two (2) years of the curriculum; or, (4) membership in a national scholastic honor society. Please read the following important information to ensure you submit everything we need to consider your application: It is your responsibility to ensure that you submit your responses and appropriate documentation prior to 09/18/2026. You must upload your resume under the "Resume" category. Resumes submitted under the "Other Documents" category will not be considered. Your most recently submitted resume will be used to determine your qualifications for the position advertised in this announcement. Therefore, your resume must highlight your most relevant, significant experience related to the requirements found in the qualification section of this announcement, as well as any applicable education. Limit your resume to no more than two pages. The USAJOBS database will not allow an applicant to submit an application that includes a resume over two pages. To help ensure your resume remains clear and easy to read, we recommend using margins of at least 0.8 inches and a font size of at least 11 point. Be clear and specific when describing your work history since Human Resources cannot make assumptions regarding your experience. Your application will be rated and ranked based on your responses to the online questions. Please ensure EACH work history includes ALL of the following information: Job Title (include series and grade if Federal Job) Duties (be specific in describing your duties) Employer's name and address Supervisor name and phone number Start and end dates including month, day and year (e.g. June 18 2007 to April 05 2008) Start and end dates for each grade/pay level if you've held a federal position. Full-time or part-time status (include hours worked per week) Salary Determining length of General or Specialized Experience is dependent on the above information and failure to provide the above information may result in a finding of ineligible. Note: Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Federal Experience: If you are using current or prior federal experience as a basis for qualifying for this position, the grade levels and length of employment (mm/dd/year) at each grade level must be listed in your work history. This information will be further validated if selected for this position. National Service Experience (i.e., volunteer experience): Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build criteria competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer service.