Export Manager

Job Description

Scope of the Role

The Air & Ocean Export Manager is responsible for developing and leading the air and ocean export product through strong operational performance, financial control, sales support, people leadership, systems optimisation, and a positive, high-performance culture, in line with company policies and procedures.

Key Responsibilities

• Lead and develop the Air & Ocean Export team to support business growth and operational flexibility.
• Drive productivity, service performance, and achievement of key operational KPIs.
• Ensure compliance with company procedures, regulatory requirements, and customer SOPs.
• Continuously improve processes to enhance efficiency, service quality, and cost control.
• Support budgeting, P&L management, and overall departmental profitability.
• Manage vendor relationships and costs to optimize service and financial outcomes.
• Partner with Sales to drive customer retention, growth, and new business opportunities.
• Provide pricing, routing, and technical expertise to support customer solutions.
• Coach, mentor, and develop team members while building future leaders.
• Promote a culture of accountability, continuous improvement, compliance, and company values.
• Champion system enhancements and operational best practices across the department.

Qualifications

• Proven experience managing air and ocean export operations within freight forwarding
• Strong people leadership, operational, and financial management skills
• Solid understanding of export compliance, documentation, and carrier management
• Commercially minded with strong customer and stakeholder engagement skills

Additional Information

Expeditors offers excellent benefits:

• Paid Vacation, Holiday, Sick Time
• Health Plan: Medical
• Life Insurance
• Employee Stock Purchase Plan
• Training and Personnel Development Program
• Growth opportunities within the company