Distribution Supervisor

Job Description

Tasks and Duties 

This section lists job-specific tasks and duties, such as the ones listed below, that are completed on a regular basis by the employee. This list may be edited to the specific job role.   

• Allocate workloads within team to ensure smooth operations during peak activity or staff absence 

• Monitor workboards to ensure internal KPI’s are met e.g. timely data entry 

• Build and maintain strong relationships with customers.  

• Assist in retention calls and complete customer reviews with your regular customers to document in the CRM 

• Monitor invoicing and BNP report where needed 

• Proactively communicate with the team to ensure continuous awareness and understanding of policies and regulations  

• Be a guide for the team - mentor agents, lead agents and ensure that positive attitude is maintained within the team 

• Promote productivity tools within the team (e.g. using workboard, invoice processing, expo) 

• Be continuously open and positive to implementing new system changes and enhancements with the team 

• Oversee and ensure compliance with Expeditors Operational Process Standards 

• Audits all new accounts and follow up on responsibilities of agents to ensure that customer needs have been met.  

Support the manager and or the sales department where needed:  

• Makes introductory contact with new accounts and maintain effective relationships with existing accounts. 

• Addresses the more complex and non-routine customer issues and requests. 

• Coordinates new accounts, gathering all necessary information and assigning accounts to agents 

• Audits all new account and follows up on responsibilities of the CSR’s to ensure that customer needs have been met 

• Help develop and recommend the annual departmental operating budget, making said budget consistent with the desired customer service levels and necessary equipment upgrades 

• Interacts with credit and collections personnel regarding payment problems 

• Performs and supervises department accounting functions (i.e. Accts. Payable, Accts. Receivable, Customer Invoicing, domestic freight rating, etc.) 

Qualifications

This section lists desired job skills and qualifications for the job and may be edited to the specific job role.  

• 4 years of industry specific knowledge 

• Inventory management and accounting knowledge  

• Self-reflecting and open to feedback 

• Initiative and ability to work in autonomy 

• Proven leadership attitude and background 

• Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results. 

• Conflict resolution 

• Listening skills 

• Providing feedback 

• Teamwork 

• Building team environment 

• Coaching for development 

• Customer focus 

• Managing meetings 

• Problem solving 

• Process improvement 

• Time management   

• Software proficiency skills (e.g., MS Excel Formulas and Pivot Tables, MS Word) 

• English language proficiency 

• Global Logistics Industry knowledge 

Additional Information

Expeditors offers excellent benefits:

• Paid Vacation, Holiday, Sick Time
• Health Plan: Medical
• Life Insurance
• Employee Stock Purchase Plan
• Training and Personnel Development Program
• Growth opportunities within the company
• Employee Referral Program Bonus