Distribution Customer Service Agent

Job Description

Customer Service:

Relationships:

Clerical:

• Daily process and input of all customer orders and distribution account (s).
• Provides daily operational reports that are accurate and timely.
• Runs stock reports to check for product availability.
• Generates all related paperwork and necessary information required for customer work orders, checks all orders for special requests and post inventory records.
• Assists others in their duties with all distribution accounts.
• Performs invoicing through ETMS.
• Conducts billings, including associated back-up and documentation.
• Provides daily operational reports that are accurate and timely.
• Performs daily data entry for receiving, order allocation, shipping and inventory management.
• Rates domestic transportation bills.
• Coordinates special, last minute shipping requests with the Transportation and Operations Departments, expediting any order as necessary.
• Trace orders as required and notify customers of any activity concerning their order.
• Ensure proper invoicing of accounts by verifying computer-generated invoices.
• Maintain damage records and backorder logs. Handle returned merchandise in an efficient manner and ensure proper credit is given to the customer.
• Inputs all receipts, putaways, moves, picks, shipments and cycle counts
• Provides warehouse staff with necessary documents and information needed to complete receiving, and to ship orders.
• Maintains excellent working relationships with customers by responding to all inquiries and complaints concerning work orders, invoices, shipments, inventory counts, etc. in a courteous and efficient manner.
• Reports customer feedback to management, including any signs of customer dissatisfaction.
• Acts as a liaison between the warehouse and the customer in administration of accounts and between the office and customer regarding invoicing and credit changes.
• Provides support with other miscellaneous projects, filing and research.
• Oversees all paperwork associated with orders and maintain the corresponding files.
• Maintains a current and accurate procedures manual that details the processing requirements for each account.
• Answers phone calls and operate various types of machines and computers necessary to perform duties.
• Effectively corresponds with customers as required. Provides support with other miscellaneous projects, filing and research.
• Receives inventory.

Qualifications

• Six months to one year related experience and/or training; or equivalent combination of education and experience
• Previous customer service experience
• History of excellent attendance practices
• Proven ability to work as part of a team, under high pressure and tight deadline
• Willing to put in extra hours, as required
• Well-organized, innovative, self-motivated
• Good problem solving skills
• Fully proficient with various software applications preferably with a base knowledge of inventory control.

Additional Information

All your information will be kept confidential according to EEO guidelines.

Benefits:

• Competitive salary
• Matching 401(k) plan
• Health, Life and Long Term Disability Insurance provided - full premiums paid by Expeditors
• Stock Purchase Plan
• Training and Personnel Development Program