Customs Brokerage Supervisor

Job Description

Tasks and Duties

• Ensure smooth and timely clearance process flow.
• Ensure all customers standard operating procedures are followed as per the SOP.
• Monitor audit and customer reports to ensure total customer satisfaction and execution.
• Lead Operational Huddles
• Manage Dayforce/Timecard approval and edits
• Attend and support with operational customer meetings
• AUE and 361 Report Management
• EDI Error Management
• Support with complex PSM Updates
• Support with Post Entry Request Management and execution on timely revisions
• Support with department accounting functions (BNP Credits/PNB, Draft Payables, AJAX, AR, etc.)
• Work with Customs Process Specialist on Transition and Implementation of new business.
• Conduct quality 1-1’s and developmental discussions with team and provide feedback.
• Build and maintaining strong relationships with customers and governmental Customs organizations.
• Proactively communicate with the team to ensure continuous awareness and understanding of policies and regulations.
• Be a guide for the team - mentor agents and ensure that positive attitude is maintained within the team.
• Coordinate team capacity and desk coverage for absences and where support can be allocated across product.
• Promote and implement productivity tools within the team (e.g., using Raft, Edoc Lift, Data Defaulting, Expo Customs)
• Be continuously open and positive to implementing new system changes and enhancements with your team.
• Support and attend customer engagements and operational discussions (standard operational meetings, QBR’s, etc).

Physical Demands

• Use of standard office equipment - computer with keyboard and mouse, phone, fax/copy/scan machine, etc.  
• Write with pencil/pen/marker. 
• Functions performed primarily while seated at desk

Qualifications

• Global logistics industry knowledge
• Good computer skills (e.g., MS Excel, MS Word)
• Fluent in English
• Good knowledge of customs brokerage process and system essential
• Good knowledge of incoterms

Additional Information

Expeditors offers excellent benefits:

• Paid Vacation, Holiday, Sick Time
• Health Plan: Medical
• Life Insurance
• Employee Stock Purchase Plan
• Training and Personnel Development Program
• Growth opportunities within the company
• Employee Referral Program Bonus