Customer Support Agent/Accounting Operations Support - onsite - Entry Level - Bucharest Support Center

Job Description

Office is located within Platinum Business & Convention Centre, Sector 1, full time and on site.

Job objectives:

To ensure that the billing for services provided by Expeditors to the customer is as accurate as possible and in accordance with internal documents
    Understand the client’s profile, needs, and expectations
    Maintain the existing business relationship and continuously strive to improve it
    Build a strategic and mutually beneficial relationship with the customer

 Assist the branch accounting manager with routine accounting tasks to ensure the delivery of high-quality accounting services in accordance with departmental requirements.

• Match information in proprietary system to invoices
• Handles dedicated mailboxes
• Update statements
• Identify and escalate to partner branches problem invoices
• Build key relationships with partner branches in order to quickly resolve invoice issues
• File invoices, statements and any accounting related documents when necessary
• Support Accounting Department and/or Product with miscellaneous projects and assignments
• Ensure communication with local branches

Qualifications

Because Expeditors believes and is guided by the concept - hires for attitudes and train for skills - previous experience in the logistics industry is not mandatory. The agents of the Support Center within Expeditors International Romania will prove the following competencies:

• English - proeficient user
• Accounting knowledge, but not mandatory
• Logistics knowledge, but not mandatory
• Have good results in individual work, but also in the team
• Be flexible and easily adapt to the work environment
• Have initiative and the ability to develop solutions
• To approach perfection work with details
• Have the ability to work under stress
• To respect the agreed deadlines for a certain activity
• Provide quality results
• Be motivated and very focused on his goal
• To handle very well in conflict situations
• Carry out high-level professional communication
• To be oriented towards customer satisfaction
• Express himself / herself with fluency in English (written and verbal)
• To be experienced in using the computer and various software applications
• Have high quality standards.

Additional Information

All your information will be kept confidential according to EEO guidelines.

Expeditors offers excellent benefits:

• Meal Tickets
• Medical Health Plan
• Life & Accidents Insurance
• Day off for your Birthday
• Extra vacation days based on tenure
• Free shuttle service from/to Aviatorilor Metro station
• Employee Stock Purchase Plan
• Employee Referral Program Bonus
• Training and Personnel Development Program
• LinkedIn Learning free access
• Growth opportunities within the company