Administrative Support Agent

Job Description

• Communicate with customer, freight payment center, branch operations and Account Management to build and maintain strong relationships
• Provide up to date detailed collection notes listing action on invoices outside of established credit terms in the ARCM system (Accounts Receivable Collections Management)
• Understand and document terms/processes for collections, billing, payment and escalation paths within Expeditors (internally), customer and payment center (if applicable)
• When rate changes occur, ensure the proper steps are taken to foster successful billing
• Mailing, emailing and uploading invoices to customer or payment center as needed
• Escalate disputed invoices in a timely manner to Operations Department Manager, Account Management, GEO Management and Executive Sponsor teams to proactively resolve
• Timely review of credits as the accounts are being reviewed, process credits and issue refund checks as needed
• Backup front desk coverage as assigned for scheduled breaks, lunch coverage, vacation and sick days
  • Duties include but not limited to; answering telephone, properly direct phone calls, greeting guests and ensure all visitors are registered in accordance with Safety and Security guidelines

Qualifications

• Excellent organization skills and detailed-oriented
• Motivated self-starter and work with urgency
• Ability to thrive in a fast-paced and dynamic environment
• Proficient in MS Office applications (specifically Excel), and financial query tools (Hyperion Financial Management is a plus)
• Excellent written and oral English communication skills

Additional Information

Expeditors offers excellent benefits:

• Paid Vacation, Holiday, Sick Time
• Health Plan: Medical
• Life Insurance
• Employee Stock Purchase Plan
• Training and Personnel Development Program
• Growth opportunities within the company
• Employee Referral Program Bonus