Account Manager

Job Description

Major Duties and Responsibilities:

• Strengthen relationships with existing house accounts.
• Penetrate organizational structure for house accounts and develop relationships at all  levels beyond main point of contact.
• Understand customers' business and strategy and our role with the customer.
• Ensure customer satisfaction and follow up.
• Communicate service issues to Department Managers/Supervisors. 
• Action items lists maintained and updated weekly for follow up items.
• Identify opportunities and grow business from existing house accounts.
• Assist with collections when needed.
• Manage client profiles  - separated out by location.
• Build territory maps showing number of accounts located in each city – update monthly
• Teamsell input & management for significant calls.
• Fluent in EI systems and demos in order to provide technical updated to LAM accounts
• Involve sales and operations at appropriate times.
• Share weekly schedule with all Departments to help coordinate and participate in joint account visits.
• Turn major business opportunities and proposals over to Sales and operational issues to Ops.
• Management of Business Reviews – goal is to have a minimum of one per account per year
• Continually seek improvement in procedures and services to create more efficient and cost effective operations.
• Assume lead responsibility for the efficient delivery of all local (branch) services.
• Assist, and if needed, spearhead problem resolution for issues outside of local branch.
• Insure that a functioning and agreed upon invoicing - payment process is in place.
• Meet with the local customer to maintain customer information and satisfaction.  

Qualifications

Requirements- Skills, Education, Experience: 

• Minimum two years industry experience.
• Ability to create/write customer requirements clearly for use by other Expeditor employees.
• Knowledge of required Expeditors operating systems as well PC skills including word processing.
• Demonstrated customer service skills and proven interpersonal skills.
• Fluent English is a must
• Fluent Polish is a must

Additional Information

Expeditors offers excellent benefits:

• Private Medical Insurance
• Life Insurance
• MyBenefit (benefit platform)
• Employee Stock Purchase Plan
• Training and Personnel Development Program
• Growth opportunities within the company
• Employee Referral Program Bonus
• Expeditors Library
• Charity actions